Please be sure to check your junk/ spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team by email (info@sassy-x-store.com) or dm us in Instagram and we will be able to update and resend this email for you.
Your order number can be found in your confirmation email.
It depends on where you order from. For exemple, if you are shopping on our US store, the amounts will be shown and charged in USD
There will be a ‘gift card or discount code’ box at the checkout that the code can be applied to. Please click apply to ensure that the code is applied to your order before you proceed.
We ship to most international locations! You will need to enter your address at the checkout to confirm if we are able to ship to your exact location.
Depending on where you are located and the shipping method you select, the delivery times will vary.
If you have placed your order using the incorrect address, please get in touch with us as soon as possible. Please note we cannot guarantee that any changes can be made to your order. Due to the high volume of orders we ship out daily we work to ensure all orders are packed and dispatched as quickly as possible. You may be able to contact the courier prior to delivery to request any updates. *If you urgently require an address update we suggest contacting our customer care team as soon as possible by email (info@sassy-x-store.com) with ‘ADDRESS UPDATE’ your order number in the subject line, and the correct address as soon as the order has been placed, so we can try our best to accommodate your request.
If you have received an item you did not order, the incorrect size or colour, please contact our customer care team by email (info@sassy-x-store.com), including photos of the item(s) you have received, the name of the item you ordered and your order number.
If you believe you have received a faulty item, please send photos of the fault and a description immediately by email (info@sassy-x-store.com) so that this can be resolved as soon as possible. *Please ensure you have read the product description of each item carefully before purchasing.
Once your order has been dispatched, you will receive an email including your tracking information. Please check your junk/spam folder in case it has gone directly there.
Before returning the order, contact us via email (info@sassy-x-store.com) or Instagram (@sassyxstore). All products can be refunded with the appreciation of SASSY X STORE. Here are the conditions for returns: You are responsible for return shipping costs. The request must be made within 14 days (from the date of delivery). All items must be returned in their original condition (labels, packaging...). All damaged products cannot be refunded. After studying your request, we reserve the right to refuse any return. We are not responsible for address errors made by customers.
Please get in touch with our team by email (info@sassy-x-store.com) and we will be able to check if you have an active account.
It varies depending on the item by email (info@sassy-x-store.com) we will be able to confirm if a particular item is being restocked or not, we also cannot provide an exact date for when the garment will be back in stock, so we highly suggest signing up to the restock notification to be notified once an item has been restocked.
If an item is in your cart this will not be held, the garment is not secured until the item has been purchased.
Please allow up to 24 hours for the discount code to appear in your inbox and also check your junk/ spam folder as it may go directly there. If you still have not received this, please contact our team by email (info@sassy-x-store.com)
Due to the high volume of emails received, our team is working as quickly as possible to respond to each email. Please note - As we work from oldest to newest, sending multiple emails will unfortunately push your email to the back of the queue, therefore taking longer to receive a response from us.
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